Rama Infotech Private Limited ("Rama Infotech", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us through our websites, mobile applications, online portals, and other services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our websites and mobile applications, including applications made available through the Google Play Store and Apple App Store.
Our applications may be developed and operated for government departments, public authorities, organizations, and service providers for receiving, managing, tracking, and resolving public complaints, requests, grievances, and service-related issues.
This Privacy Policy applies to mobile applications and related services developed, maintained, or operated by Rama Infotech Private Limited, including applications related to:
The exact features and information collected may differ between applications depending on the requirements of the relevant department, organization, or service provider.
Depending on the application and the services you use, we may collect the following categories of information:
When you submit a complaint, grievance, request, or service-related report, we may collect:
Some applications may allow users to attach supporting evidence to their complaints. Depending on the application's functionality, this may include:
Users should avoid uploading sensitive personal information that is not necessary for resolving their complaint.
Certain complaint-management applications may use location information to help identify the geographical location of a complaint or service issue.
Location information may be collected:
Location information is primarily used for identifying, assigning, monitoring, and resolving location-based complaints and service requests.
You can manage location permissions through your device settings. Disabling location access may affect certain features of the application.
When you use our mobile applications, we may automatically receive certain technical information, such as:
This information may be used to maintain application security, troubleshoot technical issues, improve application performance, and provide reliable services.
We may collect and process information for purposes including:
We intend to protect the quality and integrity of your personally identifiable information by maintaining appropriate confidentiality and security measures.
Information may be shared with authorized parties where reasonably necessary for providing the relevant service, including:
Information will be shared only to the extent reasonably necessary for the relevant purpose and subject to applicable legal and contractual requirements.
Users should be aware that information submitted through a complaint application may be accessible to authorized government departments, officials, employees, contractors, or service providers responsible for processing and resolving the complaint.
Depending on the requirements of the relevant department or public authority, certain complaint information may also be used for:
Users should not include unnecessary personal, confidential, financial, password, or other sensitive information in the description, photographs, videos, or documents submitted with a complaint.
Depending on the application's functionality, an application may request permission to access certain device features, including:
Permissions are requested only when required for the relevant application functionality.
Users can manage or revoke permissions through their device settings. However, disabling certain permissions may prevent some application features from functioning correctly.
Our mobile applications may use push notification services to provide users with important information, including:
Push notifications may be delivered using third-party notification services such as Firebase Cloud Messaging (FCM) or Apple Push Notification Service (APNs), depending on the platform.
Users can manage notification permissions through their device settings.
Our applications may use third-party technology and infrastructure providers to support application functionality, security, hosting, analytics, notifications, communication, or other technical services.
Such services may include infrastructure and platform providers such as:
Third-party services may process certain technical or operational information in accordance with their own privacy policies and applicable laws.
Our mobile applications may be distributed through the Google Play Store and Apple App Store.
The installation, distribution, update, and certain technical aspects of our applications are subject to the respective terms and privacy policies of Google and Apple.
Rama Infotech Private Limited does not control the privacy practices of Google, Apple, or other third-party platforms.
Users should review the applicable privacy policies of these platforms separately.
We retain personal information, complaint information, documents, photographs, videos, and other records only for as long as reasonably necessary to:
Retention periods may vary depending on the application, department, nature of the complaint, applicable policies, and legal requirements.
We take reasonable administrative, technical, physical, and procedural measures to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
Our security measures may include:
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
Our websites and applications are generally intended for use by the public and do not knowingly solicit personal information from children.
If we become aware that personal information has been submitted by a child without appropriate authorization or consent, we will take reasonable steps to address and delete such information where required by applicable law.
Users are responsible for ensuring that information submitted through our applications is accurate and appropriate.
Users should:
Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to:
Certain information may need to be retained where required by law, government policy, regulatory requirements, or legitimate administrative purposes.
Requests may be submitted using the contact information provided below. We may need to verify your identity before processing certain requests.
We may update or modify this Privacy Policy from time to time to reflect changes in:
Any updated version will be published on this page with the revised "Last Updated" date.
Users are encouraged to periodically review this Privacy Policy.
If you have any questions, concerns, or suggestions regarding this Privacy Policy, our websites, mobile applications, complaint-management services, or our privacy practices, please contact us at:
By using our website or mobile applications, submitting a complaint, service request, grievance, photograph, video, document, or other information through our services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, your information will be processed in accordance with the applicable consent requirements.